What are Texas Medical and Wellness Clinic Policies?
We ask that you consider our policies not as restrictions but as indispensable rules, which allow us to provide high standards of service. With regard to appointment cancellation fees, these are unfortunately necessary due to unavoidable expenses and valuable time allocated to clients and patients when they make the appointments.
How do I make an appointment?
To make an appointment, please contact us directly by calling (361) 551-2288, or emailing your request to myvitalitymd@drnhi.com, or filling out the contact us form on our website. Upon scheduling your appointment, patients will be asked to use a credit card to guarantee the appointment. You will not be charged a fee for your appointment. A $25 fee will only be applied to your credit card should you cancel within less than 24 hours or fail to show up for your appointment.
We also recommend that you schedule future appointments in advance to ensure your preferred time is available as nights and Saturdays are the most requested times.
All booked appointments will be confirmed by our staff via a telephone call reminder, a message texting to your cell phone, or email a day or two before your appointment. Please provide us with a valid email address, and your cell phone. Scheduling an appointment is your acceptance of these policies.
When should I arrive?
Please arrive 15 minutes prior to your scheduled appointment to prepare for your treatment. As we are a medical spa, we require new patients to fill out brief medical history information and consent form.
If you are scheduled for dermal fillers, laser treatments or special peels we recommend you arriving 15 minutes prior to your appointment time so that we can properly prepare your skin for the treatment.
What is the cancellation policy?
Because we provide concierge medical spa and wellness services, we take pride in spending quality time with our patients to take care of their needs. Each appointment takes away available block of time on our schedules. Therefore, we are less able to accommodate other patients. We have a waiting list for appointments. We ask our patients to be considerate and respectful of our schedules. In 2021 we will ask for a credit card to hold his or her appointment.
Cancelation less than 24 hour and no show will be charged $100 automatically on the credit card. This non refundable fee will be charged before appointment can be rebooked.
This fee is waived only if you show a doctor’s excuse or a positive covid-19 test on the same day of your appointment cancelation on our schedule.
What type of Payments do you accept?
We accept all major credit cards such as MasterCard, Visa, American Express, discover. Also cash and Checks (with ID) are accepted.
Financing options are available. We accept Care Credit. To fill out an application go to www.carecredit.com